Ordering resources
PLEASE NOTE: WE ARE CURRENTLY EXPERIENCING DELAYS WITH SHIPMENT OF ORDERS FOR PARTICIPANT HANDBOOKS DUE TO STOCK REPLENISHMENT ISSUES - IF YOUR ORDER IS URGENT PLEASE CONTACT US VIA EMAIL ON DESMOND.ORDERS@UHL-TR.NHS.UK TO DISCUSS OPTIONS.
IF YOU ARE LOOKING TO PLACE A RESOURCE ORDER WITH US PLEASE ENSURE YOU READ THE INFORMATION BELOW AND USE THE LATEST VERSION.
PLEASE BE AWARE THAT TIMEFRAMES FOR DELIVERY MAY HAVE CHANGED SINCE YOUR LAST ORDER - IF YOU ARE CONCERNED ABOUT YOUR ORDER PLEASE EMAIL DESMOND.ORDERS@UHL-TR.NHS.UK
ORDERS FOR REPUBLIC OF IRELAND - PLEASE NOTE THAT THERE ARE NOW SEPARATE ORDER FORMS FOR ORDERS TO IRELAND, AND THERE MAY BE ADDITIONAL COSTS SINCE YOUR LAST ORDER, PLEASE GET IN TOUCH VIA EMAIL IF YOU WOULD TO DISCUSS THIS FURTHER.
How to order your resources?
When placing a resource order with us, please use the order forms below to ensure you have the most current prices. Also please read below before ordering:
PLEASE NOTE ORDER FORMS AMENDED DECEMBER 2022 - PLEASE ENSURE YOU HAVE THE LATEST VERSION DOWNLOAD HERE:
UK
Newly Diagnosed and Foundation DESMOND UK only order form (correct as of December 2022)
Walking Away from Diabetes UK Only order form (correct as of December 2022)
Let’s Prevent Diabetes Scotland only order form (correct as of December 2022)
REPUBLIC OF IRELAND
Newly Diagnosed and Foundation DESMOND Ireland only order form (correct as of December 2022)
Walking Away from Diabetes Ireland only order form (correct as of December 2022)
Terms & conditions for ordering resources
A Purchase Order (PO) needs to be provided with every order – we are unable to process orders without a PO (please read additional notes below) - FOR ORDERS TO IRELAND THE PURCHASE ORDER MUST BE RECEIVED AS SOON AS THE TENTITIVE TOTAL PRICE IS AGREED.
You can only order resources for modules that you are licensed to deliver
A completed order form on the above templates must be provided with each order alongside the PO
You must include a complete Trust name (and if an NHS trust in the UK, a 3 digit trust code must also be supplied)
You must provide a clear delivery address with the correct postcode – please double check before sending to us
A contact name and telephone number of the recipient is compulsory
An invoicing name, contact number and email address must be provided on every order
Orders must be sent by email to desmond.orders@uhl-tr.nhs.uk
If the above guidance is not followed, the order will be returned back to the sender and will not be processed until the relevant details are added. This also includes Purchase Orders. Many thanks for your cooperation.
Purchase Orders
Please ensure that the purchase order is sent along with your completed order form, to avoid any unnecessary delay. Please ensure the delivery cost is also included in the total of your PO (please see the relevant order form for this or if from Ireland please speak with desmond.orders@uhl-tr.nhs.uk to agree)
When to expect your order
We aim to process orders within 5 working days, and aim for deliver within a further 5 working days.
What to do if your goods haven’t arrived or your order is incomplete/incorrect/damaged?
If your goods haven’t arrived within the time-frame specified above please contact us immediate on desmond.orders@uhl-tr.nhs.uk
If your order is incomplete/incorrect/damaged please contact us no later than 10 working days after receipt – anything later than this we cannot guarantee that we will be able to rectify the problem.
Queries
If you have any questions about any of the above or resources in general, please contact the DESMOND office team by emailing the Orders mailbox on desmond.orders@uhl-tr.nhs.uk